Privacy Policy

At Exclusive Strata Valuers (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth).

This policy outlines how we collect, use, disclose, and safeguard your personal information.

1. What Personal Information We Collect

We may collect and hold personal information such as:

• Your name, email address, phone number
• Gender, date of birth, and relationship status
• Employment and educational details
• Financial or credit card details when purchasing services
• Information from contact forms, newsletters, surveys, or service requests
• Any other personal details you voluntarily provide

2. How We Collect Information

We collect your personal information in various ways, including:

• Through our website contact forms or newsletter signups
• When you interact with our team via phone, email, or in person
• When you use or purchase our services
• Automatically via cookies and analytics tools

3. Why We Collect & Use Your Information

We use your information to:

• Provide and improve our valuation services
• Respond to enquiries and deliver customer service
• Administer and personalise your website experience
• Send invoices, confirmations, and transaction details
• Share updates, newsletters, or service notifications (opt-in only)
• Detect fraud or security threats
• Comply with legal and regulatory obligations
• Generate anonymous website usage statistics

We will never sell your information.

4. Disclosure of Personal Information

We may disclose your personal information to:

• Our staff, contractors, and service providers
• Professional advisers (e.g. insurers, auditors, or legal representatives)
• Courts, regulatory bodies, or law enforcement (if legally required)
• Potential buyers, in the event of a business sale
• Offshore service providers (e.g. USA-based platforms we use)

Note: If personal data is transferred overseas, it may be subject to the laws of that jurisdiction. This may not be considered a breach of the Privacy Act 1988.

5. Data Security

We take reasonable technical and organisational precautions to protect your personal data:

• Secure servers protected by firewalls and strong passwords
• Encrypted financial transactions (SSL/TLS)
• Access controls to protect data from misuse, loss, or unauthorised access

While we strive to protect your data, we cannot guarantee the security of information transmitted over the internet.

6. Cookies & Tracking

We use cookies and similar technologies to improve your website experience:

• Cookies store browser data and help us personalise your experience
• We use both session and persistent cookies
• Analytics tools may track your browser, location, pages viewed, and more

You can control or delete cookies in your browser settings. Blocking cookies may affect site functionality.

7. Website Analytics

We may collect the following website data:

• IP address, device type, browser type
• Geographical location and referral source
• Session length, pages viewed, and navigation path
• Usage patterns, including returning visits and referring websites

This data is used for analytics and improving our digital services. It does not personally identify users unless combined with voluntarily submitted personal information.

8. Third-Party Websites

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those external sites. Please review their privacy policies separately.

9. Access & Correction

You have the right to:

• Access your personal data held by us
• Correct or update your information
• Request deletion or raise concerns about your data handling

To make a request, please contact us using the details below. Generally, no fee applies.

10. Updates to This Policy

This policy may be updated from time to time to reflect changes to legislation or company practices.
The latest version will always be available on our website. We may also notify you via email if you’re subscribed to our services.